I - What is a collection unit?
- A collection/group of 1 or multiple portfolios, which can be assigned to AR users to delegate collection responsibilities.
What is a portfolio?
- A group of customer account(s) that can then be assigned to a collection unit at the portfolio level.
II - How are Collection units and Portfolios connected?
- Collection unit is a group of 1 or multiple portfolios of customer accounts.
- Both a collection unit and portfolio must be created prior to mapping them to each other.
- 1 or multiple portfolio(s) can be assigned to a collection unit.
- Then, assign an AR user (Collector) to that collection unit (Shown in Part IV)
- Allocates collection responsibilities assigned to the Collector of that Unit.
III - CU Use Cases
- Collection task assignments.
- Collection email contacts.
- Summary of collection activities.
- Reporting on cash collection.
IV - How to create and assign a collections unit (CU):
Navigate to Account Settings > AR Settings > AR Policy > Task Queue.
To create a CU:
Click “Add” Collection Unit > Enter CU Name + Primary Contact > “Save Changes”
What does the primary contact do?
- The user who is set as the primary contact for a collection unit will be automatically assigned to the CU as one of their Primary Collection Units. A user can have multiple primary CU’s.
- Collection emails, fax, and other collections communication will be initiated from the Primary contact.
Example of Primary Collection Units:
Example of Primary Collection Units:
To assign portfolios to a CU:
Task Queue > Click “Map Portfolio(s)” > Select the Collections Unit > Double click on the portfolio(s) to add them > Click “Save Changes”.
To assign a CU to a user:
Task Queue > Search for the user > Click Magnifying Glass > Check the checkbox for the Collection Unit(s) for the user.
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